From opening an account to payments, bonuses to gaming issues — everything in one place. cbajei's support team is always by your side.
Select the category below that best describes your issue.
Signing up on cbajei is designed to be simple, so anyone can get started in just a few minutes. The most important thing is to enter your correct mobile number in the registration form — this is where your OTP will be sent, and you'll also need it for payments later on.
Forgetting your password on the first login is common. To reset your cbajei password, an OTP is sent to your registered mobile number. Simply enter the OTP, set a new password, and you're done. The whole process takes no more than 3 minutes.
Identity verification, or KYC, is a separate matter. For smaller amounts, KYC is generally not required. However, for larger withdrawals, you'll need to submit a photo of your national ID. This is part of cbajei's security policy — to ensure no one else can access your account.
Enter your mobile number, preferred username, and a strong password.
Verify your number using the 6-digit code sent to your mobile.
A welcome bonus is automatically credited when you make a deposit via Mobile Pay or Nagad.
Account active. Head to your preferred game or betting market and get started.
Cbajei supports all major mobile banking methods used in Bangladesh. You can deposit in just a few minutes via Mobile Pay or Nagad. When making a payment, always send to the correct merchant number and keep your transaction ID for your records.
Withdrawals are typically processed within 15 minutes to 2 hours. During peak hours (10 PM–12 AM), it may take slightly longer. Withdrawals can only be sent to your registered mobile number — transfers to other numbers are not permitted.
Cbajei offers a variety of bonuses. New members receive a welcome bonus on their first deposit, while regular members can enjoy a reload bonus every week. There are also special seasonal promotions and a loyalty program.
The most common question about bonuses is about wagering requirements. Simply put, bonus funds can't be withdrawn directly — you need to place a certain amount in bets first. For example, a 30x wagering requirement on a ৳100 bonus means you must bet ৳3,000 before you can withdraw.
Many users deposit without activating a bonus. Bonuses on cbajei are optional — you can play without one, and in that case your winnings can be withdrawn directly.
Up to 100% bonus on your first deposit. Bonus validity is typically 7 days with 30x wagering requirement.
Reloading on a set day each week can earn you an extra 20–30%. The conditions are relatively straightforward.
A portion of your net losses in a given week is returned as cashback. No wagering required.
Free spins are available on select slot games. Winnings from spins are subject to wagering requirements.
If you can't find a solution on your own, cbajei's support team is always ready to help.